Common Hotel Insurance Disputes
Hotel claims are rarely straightforward. Disagreements often involve:
- Scope of repairs and extent of damage
- Whether the loss is partial or total
- Valuation methods (replacement cost vs. depreciated value)
- Applicability of exclusions
- Repair timelines
- Hidden or structural damage
- Guest-related losses
- Business interruption calculations
At their core, most disputes come down to policy interpretation and damage valuation.
Insurance policies are complex legal agreements with defined terms and conditions. Differences in how terms are interpreted—such as coverage triggers or exclusions—can significantly impact whether a loss is covered.
Valuation is equally contested. Policies may pay based on replacement cost value (RCV) or actual cash value (ACV), and the difference can be substantial due to depreciation.
For hotels, insurers may:
- Underscope repairs
- Apply aggressive depreciation
- Dispute contractor estimates
- Challenge revenue projections tied to downtime
These disputes ultimately determine how much gets paid.