An older woman with gray hair and glasses is signing a document with a red pen, while a man in a suit, sits across from her observing. They are in a modern office setting with shelves in the background.

When you buy homeowners insurance, you expect protection. But many policyholders say Universal Property & Casualty Insurance Company (UPCIC) has denied their claims unfairly.

If your casualty insurance claim was denied, you are not alone. Homeowners in Florida and other states struggle with UPCIC. Many don’t get fair payouts for storm damage, water leaks, or roof repairs. Insurance companies must be fair. If they aren’t, you have legal options.

This blog post explains why UPCIC may have denied your claim, how to challenge their decision, and how a lawyer can help you get the money you deserve.

A picture with two hands on a blue background. One hand is open like it's giving something, and the other hand is up like it's saying "stop." In the middle, there is a big word that says NO!

Common Reasons Universal Property & Casualty Denies Claims

Insurance companies use many reasons to deny or underpay claims. Homeowners in Florida and other states struggle with UPCIC. Many don’t get fair payouts for storm damage, water leaks, or roof repairs.

Here are common reasons UPCIC denies claims:

1. The Damage is Classified as "Wear and Tear"

UPCIC may say property damage is from wear and tear, not a covered event. This happens often with roof damage, water leaks, or structural problems. Even with clear proof of storm damage, they may deny claims. They often blame pre-existing issues or poor maintenance.

2. The Claim Was Not Filed Within the Required Timeframe

Insurance policies typically have strict deadlines for reporting property damage and filing claims. UPCIC may deny claims for late reporting. But many homeowners don’t notice the damage until weeks or months later.

3. The Damage Was Not Caused by a Covered Event

UPCIC may attempt to reclassify the cause of damage to avoid paying a claim. For example, they may say water damage came from flooding, not a roof leak. They may also claim a collapsed ceiling was due to weak structure, not storm damage.

4. Not Enough Evidence Provided by the Policyholder

Insurance companies ask for a lot of proof, like photos, repair estimates, and receipts. Even when homeowners provide these, UPCIC may say it’s not enough. They may ask for more proof, causing delays or denying payment.

5. Offering a Low Settlement Instead of Denying the Claim

Sometimes, UPCIC says yes to a claim but pays way less than the repair costs. This makes homeowners feel stuck. They might take the low offer instead of fighting for what they really deserve.

Steps to Take After a Denied Claim

If your claim has been denied, you do not have to accept the decision without challenge. Taking the right steps can increase your chances of securing fair compensation.

1. Carefully Review the Denial Letter

UPCIC must give a written reason for denying your claim. Read this letter carefully. Compare it with your insurance policy to understand their decision.

2. Gather Additional Evidence

To strengthen your case, collect as much evidence as possible, including: 

  • Photographs and videos of the damage before and after repairs 
  • Contractor estimates and repair invoices 
  • Inspection reports from independent adjusters or engineers 
  • Emails or letters from UPCIC representatives 

If UPCIC denied your claim for pre-existing damage or maintenance issues, get a second opinion. An independent public adjuster can help challenge their decision.

3. Request a Claim Reassessment

Policyholders can appeal a denied claim. They can ask for a second review, submit more documents, or challenge UPCIC’s decision.

4. File a Complaint with Regulatory Agencies

If UPCIC keeps denying your claim unfairly, you can file a complaint. Each state has a Department of Insurance. In Florida, homeowners can report bad insurance practices to the Florida Office of Insurance Regulation (FLOIR).

5. Seek Legal Support

If Universal Property & Casualty Insurance won’t change its decision, legal action may be needed. An insurance lawyer can review your case and negotiate for you. If needed, they can file a lawsuit to get you the money you deserve.

How an Insurance Lawyer Can Help

Insurance disputes can be complex and frustrating, especially when facing a large company like UPCIC. Legal representation can significantly improve your chances of securing a fair settlement. 

An attorney can:

  • Review your insurance policy and determine your coverage rights
  • Handle all communication with Universal Property & Casualty Insurance to prevent further delays or bad-faith tactics
  • Negotiate for a higher settlement if Universal Property & Casualty Insurance underpays or denies your claim
  • File a lawsuit if necessary, to hold Universal Property & Casualty Insurance accountable for wrongful denials

Many attorneys work on a contingency basis. This means you pay nothing upfront. They only get paid if you win your case.

A wooden gavel rests on a table, while a judge in a black robe is seen in the background signing a document.

Real Cases: Homeowners Who Successfully Fought UPCIC

Case 1: Homeowner Wins Part of His Hurricane Irma Claim

Brandon Goldberg’s home was damaged during Hurricane Irma in 2017. He filed a claim with Universal Property & Casualty Insurance Company (UPCIC), and they gave him some money, but it wasn’t enough to cover all the damage. So, he decided to take them to court.

At first, the court said UPCIC didn’t have to pay for the damage to his home because he didn’t file extra paperwork before suing. But when it came to his personal belongings, the court ruled in his favor. The judges decided that UPCIC had to pay for those damages and sent the case back to figure out how much he should get. (Source: FindLaw)

Case 2: Water Damage Claim Finally Approved After a Fight

Luis Nacimiento’s roof started leaking in 2016, causing serious property loss and water damage in his house. He filed a claim with UPCIC, but they didn’t offer enough money to fix everything. Since he knew he deserved more, he took them to court.

While the case was still going on, a different water leak happened in 2020, making things more complicated. But in the end, the jury agreed with Luis and ruled that UPCIC needed to pay him. Later, another court reviewed the case and said the decision was fair, so Luis won. (Source: Justia)

Partners of Vargas Gonzalez Delombard LLP, Rene Delombard (left), Louis Gonzalez (middle), and Andrew Vargas (right) - standing outdoors with a cityscape in the background, dressed in business suits and smiling

Do Not Accept an Unfair Denial from UPCIC

If Universal Property & Casualty Insurance has denied your claim, you have legal options. You paid for coverage, and you deserve to receive the compensation your policy guarantees.

Take the Next Step:

  • Review your denial letter and gather evidence
  • File an appeal and request a reassessment
  • Consult an experienced insurance attorney to protect your rights

If you believe UPCIC wrongfully denied your claim, contact us today for a free consultation. Our legal team fights insurance disputes. We have helped homeowners win compensation after claim denials.



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Client Stories Real People, Real Results

This firm is highly recommended. Through this firm I was victorious against Citizens Property Insurance for a claim they refused to pay for. Andrew Vargas is a great attorney and he will fight to get you the compensation you deserve.

- P.S.

Tuve una representación excelente con respecto a un reclamo al seguro , estuvieron trabajando bien fuerte contra el seguro de mi casa que se negaba a pagar el reclamo que presenté por la rotura de mi baño. Estoy muy satisfecha con la eficacia y el profesionalismo de ése equipo de abogados. Gracias a todos los que trabajaron fuerte para lograr ganar mi caso, especialmente al abogado George Zeckler y al asistente Junior, Dios los bendiga siempre. Los recomiendo 100 %.

- L.G.

Mr. Vargas handled our insurance claim relating to Hurricane Ian. He was professional and the outcome was to our complete satisfaction. We highly recommend using his law firm!

- N.W.

George J. Zeckler, Esq. was amazing! I’m very appreciative of the work he did on my behalf. He is professional and committed to getting the best results. He was very helpful in closing my case and delivering a great outcome. Thank you very much George for finally closing my case. I want to also thank you for your dedication and communication every step of the way. You made a big difference and I appreciate you very much. Andrew, thank you for assigning my case to George. He genuinely made a difference. Thank you again. 

- P.L.

Words cannot express the absolute dedication commitment and determination which Vargas, Gonzalez and Delombard have provided, with regards to my case. I am thrilled beyond belief for the resolution and settlement allocated. They alleviated my worries and doubts, and kept me abreast the entire time; all the while maintaining a positive outlook and confidence. Thank you for a job well done !!!! I will certainly refer your Law Firm to my friends and family regarding any legal matter!!! 

- N.B.

Awesome lawyers and awesome people. Really felt like family there. They didn’t quit fighting for me until I got what I was owed. Thanks guys!!

- J.P.B.

Louis Gonzalez and his team were phenomenal. After our insurance company attempted to deny coverage for mold damage, Luis and his team agreed to take our case — he was efficient, professional, timely and successful! We ended up winning the case, our entire mold remediation costs more than covered. We will definitely be reaching out to Luis again for any future legal concerns! Thank you so much again!!

- K.L.

Great people. Attorney Louis Gonzalez is responsive trustworthy and hardworking. Highly recommend him and his partners

- L.O.

Top notch legal team! Louis Gonzalez & his firm are extremely professional, knowledgeable & most importantly cared about our situation fighting every step of the way to get results. . I am so grateful that they are on my side! I highly recommend them!

- M.E.

What a great experience dealing with Louis Gonzalez and this talented team of lawyers. Their knowledge and expertise gave us confidence as we navigated a very difficult situation with our house and the insurance company. They made us feel like we were their top priority throughout the entire process and that they really cared about our family. If you want a firm you can trust to get you the results you need, there is no one else I would recommend.

- R.L.

I had the pleasure of working with this staff and I cannot recommend them highly enough. From start to finish, the team was incredibly professional, knowledgeable, and responsive. They took the time to understand my case and walked me through every step of the process. Their attention to detail and commitment to achieving the best possible outcome were evident from day one.

- M.G.

I would highly recommend using this law firm. The staff was knowledgeable with our case and so helpful. Our attorney, Louis Gonzalez, helped us receive the full payment of our claim quickly.

- V.G.

Very professional and thorough staff and attorneys. My attorney made my wife and I feel comfortable that they were doing everything possible to WIN our case!

- R.P.

I can say that Mr. Andrew is a professional and dedicated attorney. He made the process smoothless, and also his team is awesome.

- D.D.

Thank you to George J. Zeckler! He did an exceptional job for my parents, Julio & Miriam, They are very appreciative that you took our case and the results received are incredible. 💯 I recommend this law firm, especially George. Thank you. 🙏

- J.S.

So grateful to know VGD have our backs! My best defense against insurance companies trying to avoid their responsibilities. Thank you Louis and team for all you have done!

- T.B.

Words cannot express my gratitude for the dedication and patience of Vargas Gonzales. 

- A.E.

Exceptional service, great reward. Highly recommend in case of eventuality.

- A.K.

It was a great experience dealing with Louis Gonzalez and his team. They were always very helpful and very friendly. Thank you for the great service. Highly recommend this team.

- R.L.

Excelente Bufete, serios, responsables, no mienten y sumamente eficientes, en especial el Abogado George Zeckler, quien se encargo de mi caso, contra un Seguro de Vivienda agresivo, pero, mi abogado supo ponerlos en su sitio y los convenció de ser responsables. Gracias Sr. George Zeckler...buen trabajo .

- L.S.

Awesome people and great representation of me and my case. Highly recommend entire firm! True professionals and would use them again.

- B.J.

Exquisito trato, muy profesionales. Los recomiendo con entera confianza.

- A.D.

When the insurance company denied the claim to the adjuster, I thought that everything was lost, that there was no possibility, then they recommended Vargas Gonzalez Delombard, LLP to me and with them a hope of being able to resolve my claim and so it was, they took my case and with patience and efficiency, the inspections, the zoom meetings and the interviews with the very professional Vargas lawyers arrived, they took the case until they won it and finally, what at first seemed to have no solution was achieved. Very grateful to the law firm Vargas Gonzalez Delombard, LLP and especially to Michael Ortiz.

- O.B.

The best lawyers! Kind, and they worry about my issues. Professional, patient and caring for your needs. Thank you so much!

- G.N.

Son buenisimo, gracias a ellos resolví mi problema.

- B.G.

I highly recommend Vargas González Delombard lawyers team. They are very knowledgeable and professional. 

- E.R.G.

Amazing attorneys, great staff and easy to work with.

- P.P.

I reached out to this firm for help with a frustrating solar issue, and they did an amazing job! From the beginning, they listened to my concerns with respect and took the time to truly understand my situation. Their professionalism, communication, and follow-through made a stressful situation much more manageable. I’m incredibly grateful for their support — they got the job done and gave me peace of mind. Highly recommended!

- M.A.

We were very pleased with the consideration and attention given to us. We struggled getting anywhere reasonable with the insurance company. With claims flying around everywhere after these natural disaster's George did not forget us and got us a settlement much more in line with the reality of our situation. Strongly recommend this firm!!!

- J.R.

These guys handled my case against my insurance company, who refused to pay my roof claim. They did a great job of communicating with me how the process was going to go and ultimately were able to get me a fair settlement before going to litigation. Thank you so much!!

- J.D.

Si quieres que te representen y peleen por ti con uñas y dientes, este es el hombre!

- D.D.

Excellent work and dedication from everyone. Thank you very much.

- J.S.

They were really great to work with. I highly recommend them.

- C.B.

I had an excellent experience with Vargas Law Firm. From the very beginning they were professional, honest, and truly dedicated to helping me. They took the time to explain every step of the process and always made sure I understood what was happening with my case. Their communication was great — they returned my calls quickly and kept me updated without me having to ask. What I appreciated most was how they treated me with respect and genuine care. I never felt like ‘just another client.’ They fought hard for me and achieved a result better than I expected. I’m very grateful for all their hard work. If you’re looking for a law firm that is knowledgeable, trustworthy, and truly committed to your case, I highly recommend Vargas Law Firm. Thank you! 

- M.C.

They were awesome! My homeowners insurance just refused to deal with me even after getting a public adjuster. Mr. Vargas talked me through it did the leg work and walked me through mediation to a resolution I could be happy with. Thank you to all who worked on my case and happy holiday! We can finally get our home fixed!!!

- J.J.

I had excellent experience with this law firm. We had solar panels installed on our roof, and the solar company's faulty installation caused leaks in multiple areas, eventually forcing us to replace the entire roof. Even then, the company refused to accept any responsibility. I sought legal counsel, and Attorney Gonzalez promptly responded to my inquiry. He reviewed all documents and arranged expert witnesses. He and Attorney Vargas anticipated the defendant’s tactics, and when the solar company brought forward weak excuses during arbitration, they were fully prepared to counter them. After the arbitration, Attorney Ruiz submitted a well-reasoned brief that further strengthened my case. I sincerely appreciate the expertise and dedication of Attorneys Gonzalez, Vargas, and Ruiz in resolving this matter. I’d also like to thank Jennifer, the paralegal, for coordinating communication throughout this long process. Holding the solar company accountable for the damage they caused was a lengthy and challenging journey. The three attorneys I worked with were consistently thoughtful, thorough, and strategic in preparing my case. They’re a 10 out of 10 in my book, and I’d recommend them to anyone needing legal assistance!

- C.D.

I came to the firm because they were highly recommended to me, and they totally lived up to the hype. I am so relieved to finally have my case settled, and George was a lifesaver getting this across the finish line. He is super down to earth and made a stressful process feel way more manageable by keeping me in the loop the whole time. If you need an attorney who is both an expert and actually easy to talk to, George is definitely your guy. So glad it is over and so happy I had this team in my corner!

- M.M.

Our roof was damaged during Milton and he was phenomenal. We appreciate him so much for all of the detailed work that went into this settlement. You won’t be disappointed.

- G.S.

George Zeckler was my attorney and he did a great job keeping me informed and coaching me in what I needed to know. Highly recommend him and this firm!

- M.D.

Superb firm! I worked with George Zeckler on a home insurance claim (Sept. 2025) that the insurance company just dismissed out of hand. The company did not even send their adjuster to see the damage. George was great, keeping me informed each step of the way, during the claim process. This was not the 1st time I had an insurance claim problem that Vargas et al helped me with very satisfactory results. Bottom line you can't go wrong with them on your side.

- R.D.

Recomendaciones, buen trabajo traban duro por ti! 

- R.G.

Un buen equipo, en realidad no fue muy largo el proceso y al final buenos resultados. Gracias!

- C.M.

Excellent experience with Vargas Gonzalez Delombard, LLP in Orlando. Attorney Rene Delombard was very professional and guided me through every step, especially in a difficult case where Citizens kept denying everything. Thanks to his persistence, I was able to receive a fair settlement. A big thank you as well to Jenniffer Tijerino for her quick responses and support throughout the process. The entire team was knowledgeable, responsive, and easy to work with. I will highly recommend them to anyone in need of legal help.

- S.G.

I am extremely satisfied with the representation I received from Vargas Gonzalez LLP. The attorneys and staff were professional, knowledgeable, and dedicated throughout my insurance claim dispute. From the beginning, they handled my case with care, kept me informed, and provided clear guidance every step of the way. Vargas Gonzalez LLP diligently pursued my claim against the insurance company and worked tirelessly to protect my interests. Their preparation, negotiation skills, and strong advocacy ultimately led to a successful mediation and a fair settlement of my case. I am grateful for their hard work and commitment to achieving the best possible outcome. I highly recommend Vargas Gonzalez LLP to anyone seeking experienced, responsive, and effective legal representation for an insurance claim dispute.

- Z.E.

My experience with Vargas Gonzalez Delombard was excellent.

- A.D.

George J. Zeckler, Esq. Was amazing! I’m very appreciative of the work he did on my behalf. He is professional and committed to getting the best results. He was very helpful in closing my case and delivering a great outcome. Thank you very much George for finally closing my case. I want to also thank you for your dedication and communication every step of the way. You made a big difference, and I appreciate you very much. Andrew, thank you for assigning my case to George. He genuinely made a difference. Thank you again.

- P.L.

Words cannot express the absolute dedication, commitment and determination which Vargas, González and Delombard have provided, with regards to my case. I am thrilled beyond belief for the resolution and settlement allocated. They alleviated my worries and doubts and kept me abreast the entire time; all the while maintaining a positive outlook and confidence. Thank you for a job well done !!!! I will certainly refer your Law Firm to my friends and family regarding any legal matter!!!

- N.B

My experience with Vargas Gonzalez Delombard was excellent! Thank you very much for a job well done. To God be the glory. I'm grateful to you.

- F.J.

Although your team is still working on my claim, I have been kept up to date on everything. Maisel has been incredible, and Rene is very knowledgeable and understanding of my situation. I am truly happy that this team was recommended to me, and I am confident that they will be successful in resolving my claim soon.

- L.P.
Their email communication is excellent, always providing updates on the status of my case in a highly professional manner.
- A.M.

I'd give Vargas, Gonzalez, Delombard five stars! The outcome of my insurance claim case was positive and my experience with them was excellent. I highly recommend Vargas, Gonzalez, Delombard for their competitive and excellent legal services. They are great lawyers, and working with them was definitely worth it!

- H.R.

My experience with Vargas, Gonzalez, Delombard was great. A public adjuster referred me to Rene Delomard, who is a professional and courteous lawyer. I would highly recommend Rene Delombard to anyone.

- L.A.

I recommend Vargas, Gonzalez, Delombard to my friends and family. They are fighting for my case for damage to my home from the hurricane. Although these types of cases can be delayed, you’ll have to be patient

- V.S.

Amazing lawyers. Always answered the phone and called me back when I had a question. They were able to get me almost twice as much money as the insurance company was going to pay! Highly recommend them. My friends have used them also, and they only have great things to say.

- J.S.

This firm has done an amazing job with my case. I am thankful to have found them. They kept me up to date with the progress of the case and worked towards getting me the best deal possible. I would highly recommend this firm to anyone looking for a trusted law firm.

- J.J.

This law firm team is very professional and extremely responsive. In addition, they care about their clients. They resolved my case extremely fast and I was able to get my settlement and repair my home. Thank you so much! Forever grateful!!

- S.F.

My parents were represented by attorney Joseph Glace who works for this firm and we were more than pleased with the service we received. It was an insurance claim for damage to our house and this excellent lawyer handled the case very professionally and in the end we obtained the insurance payment! Highly recommended, he is a magnificent professional!

- R.C.

I would definitely recommend this attorney office for any type of legal counsel, their primary focus is helping people with disputes for property damage like water, fire and hurricane insurance claims. If you have any type of insurance claim on your home, I would highly suggest sitting down with someone from this office, they will advise you of the steps that are necessary to ensure you are properly compensated by your insurance company and are able to make the repairs to your home.

- C.D.

The staff is absolutely wonderful! Everyone was so friendly and very helpful! I will definitely bring all my business here! Thank you for everything!

- B.B.

Louis and his team are lifesavers! We had a company that was trying to avoid payment, with one email from Louis we had an agreement for the company to pay! I can’t recommend him enough!

- Anonymous

Thank God, my family and I are more than grateful that we found some lawyers who fight and defend the values ​​of their clients. I personally recommend them, thank you Louis Gonzalez.

- C.V.

Excellent work, I am very pleased with the work done. I recommend them to my family and friends as lawyers who fight for clients' rights.

- J.M.

I absolutely love this place! They treat you like family. Please if you need an attorney give them a call. Thank you Louis and your wonderful team . I honestly can’t say enough about them.

- M.T.

Louis and his staff were recommended to me and it has been a pleasure working with everyone. The staff are super nice and professional, very thankful to have their help settling my claim.

- P.T.

Attorney Louis Gonzalez went above and beyond to help me reach a fair settlement on my insurance claim. I want to thank him personally for his hard work and dedication to my claim. My many questions were promptly answered. His personal attention put me at ease and he was a pleasure to work with. He helped me put a very stressful situation behind me and I will be forever grateful. I would highly recommend Attorney Louis Gonzalez.

- V.D.

Thank you Attorney Gonzalez for the supporting role. You helped me and my family in settling my claim. We would highly recommend you to our friends and family.

- A.M.

The team of lawyers are very professional, and the staff answered all my questions and concerns, I am very happy. Aggressive lawyers and defend the rights of their clients. I recommend them to friends and family. Thank you.

- M.G.

Very professional Law Firm esspecially the attorney that handled my case Joseph Glace. I highly recomend this Law Firm.

- M.S.

Joseph was a great attorney to deal with and he acted professionally handling my case and got it settled. Thank you.

- B.N.

I have experienced very respectful and very clear communication during my time using this law firm. Staff is kind and respects its clients' time. Very happy with their office.

- A.R.

This firm is great. They helped me out a lot when I was having issues with my insurance company for the house. On top of being great at their job, they are very kind and responsive. I never had a difficult time getting in contact with them.

- J.B.

Outstanding attorneys. Highly respected in the community.

- E.M.

After all the help from my lawyer, she managed to resolve my case in my favor. I recommend them 100%.

- D.I.

They always treat our clients with care and communicate very effectively. Couldn't be happier!

- S.G.

The entire team is extremely knowledgeable and always ready to help.

- M.M.

Louis and the staff at VGD are always willing to help out. They truly have their clients best interests in mind and work hard to get the best results in every case. I highly recommend them if you have questions or need help with a claim.

- J.N.

Nice staff and very professional, 100% recommend.

- A.L.

Very responsive! Keeps me informed. Very accessible! Everything you would want in the lawyer who is representing you!

- S.F.

I worked with George Zeckler and his paralegal yunior, they were the 2 most respectful, kind, caring, professional people. They genuinely cared, put forth effort, communicated effectively and efficiently. I would highly recommend this law firm and those 2 in particular. They work hard for you. Thank you very much for all you do!

“I want to thank him personally for his hard work and dedication to my claim. My many questions were promptly answered. His personal attention put me at ease and he was a pleasure to work with. I would highly recommend Attorney Louis Gonzalez.”

- T. K.

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